Frequently Asked Questions
Everything you need to know about our premium dog gear and accessories.
How do I determine the correct size for my dog's collar or harness?
We provide a detailed size guide on every product page. We recommend measuring the thickest part of your dog's neck and the widest part of their ribcage to ensure a secure and comfortable fit.
What materials are used in BullyBillows products?
Our products are crafted using high-quality materials including heavy-duty nylon, breathable neoprene padding, and stainless steel hardware to ensure maximum durability and comfort for strong breeds.
How long does shipping take and do you ship internationally?
Yes, we ship worldwide. Domestic orders typically arrive within 2-4 business days, while international shipping can take between 5-12 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for items in their original, unused condition. If you need a different size, you can initiate an exchange through our online returns portal.
Are your harnesses suitable for dogs that pull?
Absolutely. Our harnesses are specifically engineered with ergonomic pressure distribution and reinforced attachment points to provide better control and reduce strain for dogs that tend to pull on the lead.
How should I clean and maintain my BullyBillows gear?
For best results, we recommend hand washing our products in warm soapy water and allowing them to air dry. Avoid machine washing or tumble drying to preserve the integrity of the hardware and padding.